Terms of service

By using our Services you are agreeing to the terms below.

Price

All projects are priced individually. Our team always prepares a custom quote for you based on your designs, tech requirements and full specification.

The total cost may vary depending on the project size, complexity, technologies used, integrations and features required. We reserve the right to amend our pricing for any additions or changes to the original specification.

Working schedule

Our development team is available:
Monday to Friday 09:00 am — 06:00 pm, GMT+1 (03:00 am — 12:00 pm, EST)

Our support is available:
Monday to Friday 09:00 am — 06:00 pm, GMT+1 (03:00 am — 12:00 pm, EST)

Order delivery

Order delivery time starts running on the first business day from the date of purchase. Delivery time is provided in the order summary. We will inform you about possible changes before we start working on your order.

Ongoing projects, long-term and high-volume partnerships

For ongoing development projects, long-term and/or high-volume partnerships contact us directly to explore all possibilities offered by Chop-Chop and our sister brands.

Payments

All payments for the projects are charged on a prepay basis. Refunds are provided under certain circumstances that are set in “Refund” paragraph of this Terms of Service Agreement.

We accept payments via

  • Credit card
  • PayPal

Money Back Guarantee

We guarantee to refund full amounts if:

  • we can’t carry out your order,
  • you will cancel your order before we start working on it,
  • you are not happy with the results when reviewing the project on our staging servers.

Note! The refund is NOT issued if the request for the refund was received after the project files were sent or after the installation on the client’s server.

Free Support

By default Chop-Chop gives you 30 days of free support. When the stated period is over we offer support and maintenance on a paid basis upon your request.

Content and terms of condition

We reserve the right to refuse to work on any project, without the need for providing justification. We will not accept projects or potential clients whose projects or policies are offensive, illegal, hatemongering, discriminating, spread fake information, involve illicit or infringing material.

The Client is fully responsible for all content and materials included in the project in terms of its legality or proper social behaviour.